VoIP and 911


Enhanced 911 or E911 service is a North American telephone network (NANP) feature of the 911 emergency calling system. It automatically associates a physical address with the calling party's telephone number as required by the Wireless Communications and Public Safety Act of 1999.

This is generally done by a form of reverse telephone directory that is supplied by the telephone company as a computer file, used to associate the caller's line with a street address. It provides emergency responders with the location of the emergency without the person calling for help having to provide it.

This is often useful in times of fires, break-ins, kidnapping, and other events where communicating one's location is difficult or impossible.

The system only works in North America if the emergency telephone number 911 is called.

Outside the United States this type of facility is often called caller location, though its implementation is dependent on how the telephone network processes emergency calls.

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VoIP and 911